1. Refund Policy

We offer refunds on services only if the service has not been rendered. Refund requests must be made within 7 days of purchase or as scheduled.

Please contact us with your service details and reason for the refund. Approved refunds will be credited to your original method of payment within 15 business days.

2. Cancellation Policy

You may cancel a scheduled service up to 48 hours before the service start time. 

Cancellations made after this period may incur a cancellation fee, be non-refundable, or depends on the specific payment as scheduled.

To cancel, please email us with your order reference.

3. Service Delivery Policy

We do not ship physical products. Our services are delivered digitally.

For digital services, the access of the deliverables will be provided via email, within 30 business days of purchase or as scheduled.

For scheduled services (e.g., consultations), you will receive confirmation of your appointment via email. It is your responsibility to ensure your availability at the agreed time.

If you do not receive your service as expected, please contact us so we can resolve the issue promptly.

4. Payment Flow

All service payments are initiated via secure payment links provided by us. Upon confirmation of the service details, a payment link containing the service description, amount, and currency will be sent to you via email.

You will complete the payment by clicking the link and submitting card details through our secure payment gateway. By submitting payment, you agree to the terms of the service and authorizes the transaction.

Please ensure that the payment link is accessed only by you, as it contains sensitive payment information. The link will remain valid for 15 days unless otherwise specified. Services will only be confirmed or scheduled upon successful payment receipt or as scheduled.

If you experience issues during payment or suspect fraudulent activity, please contact us immediately at howdy@storytailors.co.in.

5. Privacy Policy

We are committed to protecting your privacy. We collect personal information such as name, email address, billing/shipping addresses, and payment details solely for the purpose of processing your orders and improving your experience.

Your information is never sold or shared with third parties except as required to fulfill your order or by law.

We use industry-standard security practices to protect your data. By using our website, you consent to our privacy practices.